Write to us at hello@repurr.app, or tap Email us in the app’s Settings. Use the email address of your account, so that we can find it. We answer within two working days.
Account
I forgot my password
On the Sign in screen, tap Forgot password. We email you a code with 6 digits. Then you choose a new password.
I want to change my email or password
Open Settings, then Account. Tap Change email or Update password.
I want to delete my account
Open Settings, then Account, then Delete account. The Delete account page explains what goes and what stays.
Repurr Plus
How do I cancel Repurr Plus?
Apple handles the subscription. Open the Settings app on your iPhone, tap your name, then Subscriptions, then Repurr. In Repurr, Settings then Manage subscription takes you to the same place.
I paid, but Plus is not on
Open Settings in Repurr and tap Restore purchases. Use the same Apple account that you paid with. If that does not help, write to us.
Can I get a refund?
Apple handles refunds for purchases in the App Store. Ask for one at reportaproblem.apple.com.
Training
An AI weight looks too heavy
Lower it. You choose the final weight for every set, and you can change any number before and during the workout. If a suggestion looks wrong, report it in the app, so that we can look at it.
Buddy chat gave a wrong or harmful answer
Open the menu on the answer and tap Report. We get your report and look at it.
My workouts do not appear on my other phone
Repurr saves workouts on your phone first. Once you are online, it syncs them. Open the app with an internet connection and wait a moment.
People and safety
Someone bothers me
Open their profile, then the menu, and tap Block or Report. A blocked person can no longer see your profile or your workouts, or follow you.
Who sees my workouts?
Your workouts are visible to everyone on Repurr by default. You can change this for each workout, and you can change the default in Settings, then Privacy & social.
Your data
To get a copy of your data, or to correct or delete it, write to us from the email address of your account. We answer within 30 days. The Privacy Policy explains what we keep and why.